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Frequently Asked Questions

Do you offer support?

You can send any questions you have to support@knifeprint.com.

Are there any hidden fees or contracts?

There are no hidden fees or contracts. Our Pro plan is not recurring. Once your subscription ends you will be notified about it. You can then refresh it manually. Everything is under your control.

What are the limitations of the free plan?

With the free plan you have access to all template and public projects. You can create unlimited public projects from existing templates and save them to the cloud. However, the ability to switch them to private projects and create projects from scratch is only available to our Pro users. The free plan does not include exporting to PNG, PDF or DXF.

What is the difference between public and private projects?

Public projects are available for any member to view and copy. This is a great way to share with the community. Private projects are best suited for commerical use, since nobody else other than the owner can access them.

Will I lose my projects if my subscription ends?

Your projects will not be deleted and you will regain access to them once you refresh your subscription.

What happens to my private projects once my subscription ends?

Your private projects will remain private and you will have full access to them.

Can I use the free plan for commercial purposes?

Of course you can.

What forms of payment do you accept?

Currently, we only accept payments through PayPal. We will soon add support for other forms of payment.

Is my data secured?

We have taken every possible measure to ensure the safety of your data. All our communications are encrypted with SSL over a secure connection and your data are stored securely in our servers. You can also read our Privacy Policy.

Do you offer refunds?

Yes, we offer 15 days of money-back guarantee.

Which browsers do you currently support?

Knifeprint is fully compatible with Google Chrome and Mozilla Firefox. Any other browsers are compatible as well, but there may be some unknown issues. If you detect any, you can report them through our Feedback system.

What if I have more questions?

You can send any more questions you have to support@knifeprint.com. We will be happy to anwser them.

When will I receive my laser cutting service order?

Your order will be shipped within 15 days after the payment is confirmed. Usually, the order is ready to ship after a week. Shipping times vary by location.

Do I need a Pro licence to use the laser cutting service?

You do not need to be a Pro member to use our laser cutting service. However, the instant quote service is available for Pro members only.

Why are there fewer materials available for the instant quote service compared to manual quotes?

The instant quote service is currently in beta. Accurate prices are given only for the available materials. You can still manually inquire about our other materials through knifeprint.com/laser-cutting/.

When will I receive my TC2 blank kit?

The TC2 blank kit will be shipped with National Post and depending on your location, will take 2-3 weeks.

What is the material used for the TC2 blank kit?

Material: 1095 / UHB20C Thickness: 3.5 mm / 0.137 in

Is the instant quote system available worldwide?

The instant quote system is available for any order within the USA and orders of 3+ units (excluding the “+1 blank” offer) internationally.

Which members can use the “+1 blank” offer of the Instant Quote System?

The “+1 blank” offer is available for Pro members who have bought a license only.

I have a Pro license from a promotion. Am I eligible for the “+1 blank” offer?

The “+1 blank” offer is available for Pro members who have bought a license only.

How many times can I use the “+1 blank” offer on my instant quote orders?

Each member can use the “+1 blank” offer for two orders from the instant quote system. The offer is applied to the first two orders.

Is the “+1 blank” offer a recurring offer?

Yes the “+1 blank” offer will become available again in the future.

What payment methods are available for the Laser Cutting service?

You can pay through PayPal or Bank Transfer.

Will customs charges apply to my orders?

Depending on the region of the selected material, your order will be shipped from the USA or Europe.

Orders shipped to the USA are shipped from within the USA if you choose a material from the USA region and thus no customs charges apply.

Orders shipped to the EU are shipped from within the EU and thus no customs charges apply.

Customs charges may apply to orders shipped to any other country.

Can I buy blanks cut in USA steels outside of the USA?

Materials from the USA region are only available for orders within the USA.