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Frequently Asked Questions

Do you offer support?

You can send any questions you have to support@knifeprint.com.

Are there any hidden fees or contracts?

There are no hidden fees or contracts. Our Pro plan is not recurring. Once your subscription ends you will be notified about it. You can then refresh it manually. Everything is under your control.

What are the limitations of the free plan?

With the free plan you have access to all template and public projects. You can create unlimited public projects from existing templates and save them to the cloud. However, the ability to switch them to private projects and create projects from scratch is only available to our Pro users. The free plan does not include exporting to PNG, PDF or DXF.

What is the difference between public and private projects?

Public projects are available for any user to view and copy. This is a great way to share with the community. Private projects are best suited for commerical use, since nobody else other than the owner can access them.

Will I lose my projects if my subscription ends?

Your projects will not be deleted and you will regain access to them once you refresh your subscription.

What happens to my private projects once my subscription ends?

Your private projects will remain private and you will have full access to them.

Can I use the free plan for commercial purposes?

Of course you can.

What forms of payment do you accept?

Currently, we only accept payments through PayPal. We will soon add support for other forms of payment.

Is my data secured?

We have taken every possible measure to ensure the safety of your data. All our communications are encrypted with SSL over a secure connection and your data are stored securely in our servers. You can also read our Privacy Policy.

Do you offer refunds?

Yes, we offer 30 days of money-back guarantee.

Which browsers do you currently support?

Knifeprint is fully compatible with Google Chrome and Mozilla Firefox. Any other browsers are compatible as well, but there may be some unknown issues. If you detect any, you can report them through our Feedback system.

What if I have more questions?

You can send any more questions you have to support@knifeprint.com. We will be happy to anwser them.